Terms and conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to AG SPORT DISTRIBUTION indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by AG SPORT DISTRIBUTION.

AG SPORT DISTRIBUTION reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on AG SPORT DISTRIBUTION you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications.

We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be location in Australia, USA, EU and other countries.

  • ARTICLE 1. OBJECT
These Terms and Conditions are intended to define the conditions under which Products are marketed by AG SPORT DISTRIBUTION, to the Customer. Thus, they regulate the various stages of completion of the sale: the transfer of the order by the Customer to the delivery of the Product to the Customer.

  • ARTICLE 2. PRODUCTS
Products offered for sale by AG SPORT DISTRIBUTION. are those listed on the Website the day of their consultation by the Customer; it being understood that the photographs illustrating the products are not contractual. Each product will be a description, which, in addition to photography, includes: price, photography, availability of sizes and colors, compositions and special features. Small differences may exist between the product and its photography, depending on the screen resolution and the definition of colors of the screen of the computer of the user.
AG SPORT DISTRIBUTION is committed to delivering products that meet the requirements concerning the safety and health in accordance with European legislation, including legislation on regulated chemicals.
  • ARTICLE 3. PRICE
Prices are in Euros (€) including all taxes, excluding shipping costs, it being understood that the value added tax is in effect in the metropolitan French territory on the day of confirmation of the order.
The prices are those given on the Website and confirmed to the Customer during the order validation.
We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.
We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.
Shipping fees are disclosed to the Customer on the order summary before confirming them and are expressed inclusive of all taxes. These costs are at the expense of the Customer and are charged in addition to the sales price of the Products.
The transfer of risks of loss and deterioration of products will be made after delivery and receipt of the Products by the Customer.
  • ARTICLE 4. CORDERING AND PAYMENTS OF PRODUCTS
4.1 ORDERING PRODUCTS
The Customer creates an order by completing the following 5 steps :
Step 1 : The Customer selects the chosen Product and adds it to his cart
The basket at the top right of your screen informs you that your addition has been added by indicating the number of items it contains.
Step 2 : The Customer checks the contents of the basket by clicking on “order” to gain access to the summary of the order. The Customer can then modify his order.
The total tax of the order, distinguishing from price payable in respect of Products and other delivery charges, is then indicated in the summary.
Step 3 : Once the order is checked and amended if necessary, the Customer confirms their cart to finalize the order by clicking again on order.
If the Customer has an advantage code, he will include it in the space provided for this purpose in order to benefit from it.
Step 4 : Entering delivery and billing details by the Customer
Fields marked with an asterisk (*) are required fields; being understood that unless otherwise specified by the Customer, the billing address will automatically be the same as the shipping address.
If a Customer has already placed an order on the Website, they will have a customer account. In such a case, he will be able to identify himself with only his email address and password.
The Customer can then verify all information and clicks on « Proceed to checkout » to continue his order.
Step 5 : Banking Information
The Customer will access on the screen the secure payment partner of AG SPORT DISTRIBUTION is specified in section 4.3 below.
Payment is made online by credit card and Paypal account.
The Customer must enter their credit card number, the expiration date and the 3 CVV numbers on the back of this card; it being understood that in case of payment by American Express, the Customer must provide 4 digits.
If payment is accepted, the Customer is redirected to a confirmation screen control on the Website.
In the event of failing settlement, the Customer will have up to three attempts to re-enter their bank details. After the third refusal, the Customer is re-directed on the Website to a screen informing him refusal of payment. The Customer is requested to contact the customer service from AG SPORT DISTRIBUTION to know the reasons and find a solution to complete the customer order.

4.2 - CONFIRMATION OF THE ORDER
Upon acceptance of payment by the Customer; the Customer will receive an email confirming his order and summing all items ordered, billing address and delivery and the date of delivery.
The validation of the order by the Customer and the confirmation of the order sent to the Customer by email by AG SPORT DISTRIBUTION following the acceptance of payment brings a contract of sale between Parties and acceptance of Terms and Conditions.
The Customer having placed an order will have the option to print the invoice by logging onto the Website in the space provided for this purpose.

4.3 - PAYMENT
The price of products purchased is payable in cash in full on the day of placing the order by the Customer.
Payment is made online by Paypal or credit card (Visa, Eurocard/Mastercard/American Express) when validating the order by the Customer.
The request for authorization for debiting the card is made at the time of confirmation of the order on the Website, exception made for unavailability of servers. AG SPORT DISTRIBUTION reserves the right to reapply for permission to deduct if the first try could not succeed due to unavailable servers.
In the even of a default of payment to the wrong address or any other problem on the Customer’s account, AG SPORT DISTRIBUTION reserves the right to block the Customer’s order pending the resolution of the problem.
In case of fraudulent use of their credit card on the Website, the Customer should contact AG SPORT DISTRIBUTION at the following number: (+33) 05 59 85 17 56, Monday through Friday, 10 am to 12.30 pm and 2 to 6 pm, or by email at the following address : contact@myutilitybag.com
Transactions on the  Website are secured by the payment system partner of AG SPORT DISTRIBUTION, the company Payplug.
All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer). This data cannot be detected, intercepted or used by others. At no time will the financial data for the Customer pass through the computer system from THE OTHER STORE.
Payplug verifies that the connection to the client browser is secure before sending the payment form to the bank making the financial transaction.
Payplug being a service provider, does not deal with disputes arising from orders which are processed directly by AG SPORT DISTRIBUTION as mentioned before or if necessary the Customer’s bank.

4.4 – ORDERS ARCHIVES 
The order confirmation is recorded in the books of AG SPORT DISTRIBUTION, stored in a reliable and sustainable area. The Customer agrees that confirmation of the order is seen as evidence of the contractual evidence between the Parties.
  • ARTICLE 5. SHIPPING
AG SPORT DISTRIBUTION will deliver orders with a delivery within a maximum of ten (10) business days for delivery to Metropolitan FRANCE and twenty (20) business days for delivery for any other destination counting from the day following receipt of the order.
Exceeding the delivery time, not justified by force majeure (Act of God), the Customer may request cancellation of the sale and obtain within a maximum period of 30 (thirty) days the refund of the amount paid in connection with the sale.
For international orders, your country may apply customs duty on this import, and you will have to pay the duty in order to get the goods.
  • ARTICLE 6 : RECEIVING ORDERS - COMPLAINTS - RETURNS
The Customer is required to verify the correctness of products received under his order at the time of delivery.
Any anomaly concerning the delivery such as:
    • Damaged packaging
    • Missing products
    • Damaged products
    • Products not complying with the order, must be addressed within legal delay after receipt of order.
      This notification must be sent to the AG SPORT DISTRIBUTION customer service Website:
    • By email at contact@myutilitybag.com
    • The Customer must attach to his package the completed return form beforehand printed using the feedback form available from the customer area- Category “My Orders”. No returns will be accepted without the aforementioned return form completed.
    • Products must be returned in their original packaging, or in any package protecting the product from damage,  with labels and any accessories, in perfect condition to be sold again on the website to this address :
    • AG SPORT Distribution - 50 avenue du lac Marion - 64200 BIARRITZ - FRANCE
After this time, and except for hidden defects, no claim will be accepted by AG SPORT DISTRIBUTION. The Products are then considered correct. For return of wrong products, the Customer must comply with the following:
    • The Customer must attach to his package the completed return form beforehand printed using the feedback form available from the customer area- Category “My Orders”. No returns will be accepted without the aforementioned return form completed.
    • Products must be returned in their original packaging, or in any package protecting the product from damage,  with labels and any accessories, in perfect condition to be sold again on the website to this address :
    • AG SPORT Distribution - 50 avenue du lac Marion - 64200 BIARRITZ - FRANCE
    • The risks and costs of returns are the sole responsibility of the Customer.
Where defects have been confirmed, AG SPORT DISTRIBUTION proposes to the Customer refund of the order price (price of products and delivery charges) and cost of shipping, no later than within thirty (30) days from the mailing date of notification confirmation of error by the customer service Website.
In case of a refund, AG SPORT DISTRIBUTION will fully refund the cost of goods less any import duties or taxes.
When receiving a damaged product, AG SPORT DISTRIBUTION refunds the return fees according to the prices of Colissimo International or National Post of your country. The Client has to send a proof of the return fees by email to Customer Client, by email to contact@myutilitybag.com
In case of abnormal or abusive claims,  AG SPORT DISTRIBUTION  may refuse to serve later orders.
  • ARTICLE 7. RIGHT OF WITHDRAWAL
The customer has a period of fifteen (15) days from the date of receipt of his order to return the Products ordered, with no explanation or penalty.
For returns under the right of withdrawal, the procedure below must be fully respected:
    • The Customer must attach to his package the completed return form beforehand printed using the feedback form available from the customer area- Category “My Orders”. No returns will be accepted without the aforementioned return form completed.
    • Products must be returned in their original packaging, or in any package protecting the product from damage,  with labels and any accessories, in perfect condition to be sold again on the website to this address :
    • AG SPORT Distribution - 50 avenue du lac Marion - 64200 BIARRITZ - FRANCE
    •  The risks and costs of returns are the sole responsibility of the Customer.
Subject to the conditions mentioned above, AG SPORT DISTRIBUTION  will refund the amount of all taxes included in the order to the Customer (product prices and shipping costs) outside of return expenses. The bank account of the Customer will be credited to such amount within thirty (30) days of receipt of the Products by AG SPORT DISTRIBUTION
  • ARTICLE 8 – PRIVACY POLICY
AG SPORT DISTRIBUTION  collects certain information necessary to process orders.
Such data is not only necessary to process the customer’s order by AG SPORT DISTRIBUTION ; but also to provide the Customer with information about the brand  on the Website or with MUB product offers, if the Customer accepts it while validating his order.
Information is strictly confidential and is listed with an asterisk (*) when necessary to AG SPORT DISTRIBUTION , and/or its contractors as part of the management of the customer order.
Following any injunction or legal authorities to defend the rights or those of its employees, customers or anyone else, AG SPORT DISTRIBUTION may provide your information to agencies and authorities legally authorized.
AG SPORT DISTRIBUTION agrees to take every precaution to ensure the security of its files and protect its computer system, and prevent personal information such as the Customer’s from being distorted, corrupted or available by unauthorized parties.
The Customer’s personal information is sent to and stored by the hosting company located in France, whose coordinates appear on the Website under the heading “Legal”. Under the Data Freedom and Protection Act of January 6, 1978, as amended by the Act of August 6, 2004, the Customer has the right of access, rectification, modification, and deletion of data.
According to the French law " Informatiques et Libertés " n° 78-17, from 6 January 1978, as modified by the French law from 6 August 2004, you have a right of access, rectification, and opposition to your nominative data
The Website is registered with the National Commission for Computing and Liberties –CNL under the number 1351361.
The Customer may exercise this right by sending a letter to the following address or by email, stating your full name, email and mailing address: TAG SPORT Distribution - 50 avenue du lac Marion - 64200 BIARRITZ - FRANCE
The Customer can also change their personal data from its customer service area identified with the help of his email address and password.
  • ARTICLE 9. DISCLAIMER
Placing an order on the Website implies knowledge and acceptance of procedures on the Internet in particular with regards to technical performance, response times, connections, queries or information transfers, the risks of disconnection, the risks of contamination by viruses circulating on the network and in general all the risks associated with using the Internet.
AG SPORT DISTRIBUTION  cannot in any way be held liable for any direct or indirect damage, resulting from misuse or incident relating to the use of the computer, Internet access, maintenance or malfunctioning servers, telephone line, or any other technical connection; the connection of the Customer to the Website is under his full responsibility.
  • ARTICLE 10. FORCE MAJEURE (ACT OF GOD)
AG SPORT DISTRIBUTION  is not responsible for non-performance or part of its Obligations under the order placed by the Customer, if such non-performance is caused by an event of force majeure (act of god) as defined by substantive law.
In such a case, AG SPORT DISTRIBUTION will inform the Customer of the occurrence of such event within 3 (three) days after its occurrence, by email.
After a period of 1 (one) month, and the assumption the event constituting a force majeure (act of god) persists, the order will be canceled and will, when appropriate, be recoverable from AG SPORT DISTRIBUTION  on the credit card that was used to place the order within a maximum of 30 (thirty) days.
  • ARTICLE 11. LAW
If any of these terms of the Terms and Conditions is found invalid, illegal or unenforceable by a court other provisions of the Terms and Conditions shall remain in effect.
The Terms and Conditions are performed and interpreted in accordance with French law.
In the case of litigations, the Customer’s priority will be to adress AG SPORT DISTRIBUTION  in order to reach an amicable agreement. Failing to reach an agreement, the courts of law will be competent.

[/vc_column_text][/vc_column][/vc_row]