All purchases are shipped Monday to Friday, any orders placed before midday will be shipped the same day.
Delivery should be expected between 48h and 72h depending on the delivery address and the type of shipping chosen (Metropolitan France).
A tracking number will be provided with your order confirmation.
For European and international delivery, please refer to the below tariffs:
|Metropolitan France – collection point||3 days||Free|
|Belgique, Luxembourg – collection point||3 days||Free|
|Metropolitan France – home delivery ( Colissimo )||2 to 3 days||5,5€|
|ZONE 1 : Germany, Belgium, Netherlands, Luxembourg, Spain, Portugal, Ialy (Colissimo)||3 to 8 days||10€|
|ZONE 2 : Austria, GB, Denmark||3 to 8 days||12€|
|ZONE 3 : Switzerland, Baltic region, Hungary, Poland, Czech Republic, Sweden, Slovakia, Slovenia||3 to 8 days||15€|
|ZONE 4 : Finland, Greece, Iceland, Maghreb, Norway, Turkey, the Balearic Islands, the Canary Islands, territories of Portugal and Spain||3 to 10 days||18€|
|ZONE 5 : Australia, Canada, China, the USA, Hong-Kong, India, Israel, Russia, Singapore||NC||NC|
|ZONE 6 : Africa (outside Maghreb), the Middle East, South America, other Asian countries||NC||NC|
- *Shipping times based on working hours and the pickup date of the transport service.
- ** Net pricing for an order up to 2KG
RETURNS & EXCHANGES
If you are not satisfied with your purchase, you have 15 days to return the product/s.
To return a product to us, access your account page and ask for a return on the corresponding item. Please let us know whether you wish to exchange your item or would prefer a refund. Once this process has been completed, return the unused item and any of its accessories in perfect condition using the packaging and delivery provider of your choice to this address:
50 avenue du lac Marion
64200 Biarritz, France
Shipping charges are at the customer’s expense unless the item is faulty (see the guarantee).
As soon as we have received your returned item, we will inform you by email.
Any return or exchange will only be permitted once we have processed your request (based on availability).